Refund policy
Return Policy:
We want you to love your purchase! If something isn't quite right, don't worry. Here's how our return policy works:
For New User:
Shopping with us is risk free! If you're not completely satisfied, you can return your item with 30 days for a full refund or exchange.
For Returning Customers:
Welcome back! We appreciate your loyalty. If you need to return an item, you still have 30 days to do so.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Easy Returns:
- Pack your item securely.
- Include your order number.
- Ship it back to us using your preferred carrier.
Need help? Our friendly support team is here for you! You can contact us at ideasintocreations1@gmail.com. Just reach out, and we'll guide you through the process. Happy shopping.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.